Tolun S. Ozarslan

PROFESSIONAL SUMMARY

2009-02-20T17:10:00.000-08:00

· Accomplished, ISTQB Certified, Business Solutions Consultant with experience in project management, business development, leading business analysis and software quality assurance teams in Agile, RUP and SDLC projects.
· Certified in ASTQB/ISTQB CTAL-Test Manager
· Experience includes leading both on & offshore (Costa Rica, India) development teams for Siebel, SAP, Java, client/server, web based (.NET) application developments in fast paced development environments.
· Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, and document them using MS Visio.
· Experience in developing business and functional Requirements, including requirements traceability, categorization, and prioritization.
· Acute understanding of the Software Development Life Cycle (SDLC) and their variants; employed best practices in project management and business requirements gathering techniques.
· Experience in Software Analysis & Design, Gathering Functional and Business Requirements Specifications, User Interface Specifications, Technical Design, Test Cases and Test Plan.
· Modeled requirements managed and communicated requirements throughout the project life cycle, performed Gap and Impact Analysis against requirements specifications to determine fit.
· Familiar with the current industry improvement standards like Six Sigma (6σ), Capability Maturity Model (CMM), and Capability Maturity Model Integration (CMMI) and Information Technology Infrastructure Library (ITIL).
· Possess excellent interpersonal skills, effective written & oral communication, and presentation skills. Extensive experience working with business users as well as senior management. Proven ability to work in team-environment as well as independently.
· Experience in International Trade, Healthcare, Financial, Information Technology, and Manufacturing environment. Ability to rapidly learn new concepts and methodologies.
· Seasoned in preparing Work Plan, WBS, Requirement Traceability Matrix (RTM), Requests for Proposals (RFP), Requests for Qualifications (RFQ) and Customer Proposal.
· Strong communication, written and presentation skills combined with proven ability to succeed with a strong attention to detail.
· Experienced working in both structured and non-structured environments alike with the ability to quickly adjust priorities as the situation warrants.
· Bilingual in Turkish and English

TECHNICAL SUMMARY

2009-02-20T16:59:00.000-08:00

Project Management Tools: Enterprise Architect, MS Project, MS Office

B.A. Related Tools: Rational ReqPro, MS Visio, Business Objects, Crystal Reports, SharePoint, Golden, TOAD, SQL Query Analyzer, SQL Server Diag.,

Databases: SQL Server 2000, Oracle DBMS, MS Access

Testing Tools: Rational; TestManager (TM) , ClearQuest (CQ) , Robot, Funtional Tester (RFT) . Mercury; Test Director (TD) , QTP. SeapineTestTrack Pro. PerForce

EDUCATION

2009-02-20T16:21:00.001-08:00

Southern Illinois University, Edwardsville
M.B.A. specialized in Management Information Systems, June 2005

Southern Illinois University, Edwardsville
B.S. in Computer Management Information Systems, December 2003

WORK EXPERIENCE

2009-02-20T16:05:00.000-08:00

Disys Consulting, Tampa, FL. 05/11 - Present
Sr. IT Consultant
· IT Process Consultant at an onsite client called UTC Fire & Security Inc.
· Gather business requirements for the new E-Commerce website
· .NET environment
· Agile workshop

Advantage Consulting, St. Louis, MO. 05/09 - 05/11
Sr. IT Consultant
· IT Process Consultant at an onsite client called BioMerieux Inc.
· Mentor several development team members on IT processes
· Java environment
· Agile workshop

Anheuser-Busch InBEV, St. Louis, MO. 05/07 - 05/09
Sr. IT Consultant
Acted as a Project Coordinator/Business Analyst for Anheuser-Busch Companies, Inc., St. Louis, MO.
· Mentor several development teams on testing processes and lead end-to-end (product) testing activities for several overlapping projects.
· Lead team of testers for several overlapping projects
· Conduct several User Acceptance Tests (UAT)
· Create Master and Iteration Test Plans per Rational Unified Process
· Create Master and Iteration Test Summaries per RUP
· Development of test plan, test scenarios and test scripts; execute test plan including project specific test scenarios, test cases and process flows; document defect and retest corrections; collaborate with business owners to review actual vs. expected results.
· Develop and maintain manual test scripts via Rational Test Manager and Mercury Quality Center
· Coordination and execution of scripts via Rational Robot
· Submit and track defects via Rational ClearQuest and Mercury Quality Center
· Validate front-end data against back-end data via TOAD and MS SQL Query Analyzer
· Assist in the identification and resolution of application and testing issues
· Create testing related matrixes such as Requirement Traceability Matrix
· Gather and organize test data
· Own and lead Test Environment setup efforts
· Communicate any defects and issues in accordance with the projects issue resolution process and coordinate with Project Manager on issues that may affect the schedule, budget or quality of the product or the testing process.
· Identify and analyze quality risks and quality metrics and manage identified defects.
· Developed software metrics and testing status to project managers, directors, and development teams using public queries developed in Mercury QC and Rational TM to provide feedback on outstanding defects and their severities to determine if projects were on schedule.
· Write use cases for back-end systems
· Update use case documents in Rational ReqPro with new requirements
· Support the business by becoming the Subject Matter Expert for the applications
· Create training documents for end-users
· Insert, Update and Delete rows of information into the databases by using MS SQL Server Query Analyzer tool as a part of development activities
· Attended Application Design sessions as the Business Analyst to get overall view about the project

Accenture Tech. Solutions, St. Louis, MO. 08/06 – 05/07
IT Consultant
Projects:
Test Lead for Centene Corporation, St. Louis, MO
Test Coordinator for Wachovia (A.G. Edwards & Sons.), St.Louis, MO
· Lead team of testers through integration/product testing (including regression and negative testing) and project manage the integration/product testing for large scale implementation projects.
· Served as a liaison between the business and I/T organizations in the development of new I/T solutions and enhancements to existing applications
· Managed the development of Product (System) Test Plans, Test Scripts/Scenarios and Test Approach Models.
· Communicated and resolved issues identified throughout the process, communicate project status and escalate issues to stakeholders and leadership and develop measurements of success to train enrollment processor staff.
· Developed test approaches / strategies for assigned projects and determine testing scope, deliverables, outcomes and measurements of success.
· Collaborated with key stakeholders to ensure timely completion of project tasks
· Developed, executed and maintain test automation and performance scripts
· Coordination and execution of scripts
· Gather and organize test data
· Communicate any defects and issues in accordance with the projects issue resolution process and coordinate with Project Manager on issues that may affect the schedule, budget or quality of the product or the testing process.
· Coordinate with appropriate stakeholders to resolve issues identified during testing; validate product corrections / fixes.
· Assist in release management program to ensure proper movement from development to test to production.
· Create and perform QA Checklist for the online and client/server applications to ensure the requirements are 'testable' and traced within Ration Requisite Pro.
· Assist will open System's test defects.
· Create a Test Manual for new test analyst coming on the project.
· Participating in the User Acceptance Testing process
· Execute test scripts / cases in Rational Test Manager.
· Enter defects through Remedy and Rational Clear Quest.
· Assisting in prioritizing the requests with the business and technology team project leads or managers
· Supporting the business by becoming the Subject Matter Expert for the applications
· Gathering requirements
· Assisting in documenting the project plans including the communication, training and deployment
· Coordination of test plan creation and execution and approval of completed test plans
· Creating application training document and training /demonstrating the applications to the end users
· Conducting formal training on our applications for end users
· Assisting with application production support issues when necessary
· Provide business process and technical direction to the support team when needed
· Facilitating meetings and discussion as needed
· Building and execution of test scenarios/scripts, as well as helping with the deployment of new I/T solutions and enhancements to existing applications
· Responsible for creating/updating documents required as part of the product lifecycle management
· Review test, validation, results to ensure entry / exit criteria is met for R1 Systems testing.
· Follows testing standards, guidelines, and testing methodology defined in the System's Test Approach.

AT&T Inc., 07/05 – 06/06
QA Analyst
Projects:
QA Analyst for AT&T Inc., St. Louis, MO.
· Coordinated and lead multiple offshore testing resources and performed systems, integration, performance, and regression testing.
· Performed application testing at all stages of the product lifecycle from requirements to release as a product knowledge expert.
· Attended Application Design Document review sessions with Business Analysts to get overall view about the project
· Organized Application Kickoff meetings with assigned application teams to get details of those application’ Business Requirements, Technical Requirements, Interface Agreements, HW and third party software requirements
· Identify pre-requisites for the Shakeout testing
· Helped develop comprehensive System Test Plans and Test Cases using MS Word and Excel.
· Coordinated with product management to expand functional product requirements into specific test cases.
· Manual Testing the functionality, interfaces and security of the web applications
· Performed Automated Regression Testing using Quick Test Professional
· Worked closely with developers to communicate regarding issues in the applications
· Coordinated user acceptance testing serving as the liaison between the business customer and the development team during the user acceptance testing process. Provided both on-site and remote training and production support to the business customers and the sales organization.
· Analyzed testing results using SQL, TOAD, and other data mining tools to validate test cases and diagnose issues.
· Tracked testing defects and enhancements across multiple releases using Mercury Quality Center.

Junior Project Manager
Developed and distributed software metrics and testing status to project managers, directors, and development teams using Excel and public queries developed in Mercury Quality Center to provide feedback on outstanding defects and their severities to determine if projects were on schedule.
· Updated project tasks using MS Project Server to show percent completion of tasks and actual hours worked on those items for providing future project estimates.
· Managed multiple testing resources and provided project / testing estimates for sales demos and client implementations.
· Monitor key team activities including status reports, work in progress, meeting minutes, Actions Items etc.
· Review, update and store Master Project Plans by using MS Project
· Organize Kick off meetings with the application teams
· Determine Requirements for the environment including HW platforms, configuration, SW, Data and other details
· Log and follow-up issues and jeopardizes
· Familiar with ITIL processes
· Conduct Key Learning's Session after completion of each project
· Worked with newly established Change Management Team in developing methodologies for superior transformations to new technologies and applications.

ATA Technology Group, Istanbul, Turkey (VPN) 04/04 – 04/05
Business Analyst / Software Tester
· Served as a Business Analyst while validating the integrity of online ordering systems with a team of 3 testers and developing both standard and ad-hoc reports for upper management to facilitate business decisions.
· Took part in the preparation of Project plan
· Involved in information gathering, analyzing the information gathered, documenting the functional or business requirements.
· Manage and lead the offshore testing team.
· Involved in manual checks for links, scripts, images and proper layout against the business requirements.
· Performed Manual Testing prior to automated on the Application
· Executed test cases and tracked product defects using Mercury Quality Center.
· Generated reports and provided analytical support to executive managers. Communicated directly with managers and developers to determine business needs, report requirements and resolve data integrity issues.
· Managed the impact of changes in customer commitment dates by ensuring that change management policies and procedures were being followed.

REM Group Inc., Istanbul, Turkey 09/99 - 05/00
Business Analyst
Supported software quality team with manual testing.
· Worked with the planning team to created System Test Plan, System Test Cases for each module.
· Involved in creating Requirement Traceability Matrix
· Generated Test Data / creating Test Cases as per business requirement.
· Performed positive test, negative test, Stress testing and system testing.
· Provide weekly status with Progress Report of system test cases
· Manually tested and validated the test data against the business requirements.
· Worked with the planning team to created project plans
· Helped to manage annual office budget through cost control measures and in-house equipment reductions
· Traveled to a range of office locations to make available on-site support to increasing customer satisfaction.

CERTIFICATIONS

2009-02-20T13:00:00.001-08:00

ASTQB™ / ISTQB™ CTAL-TM, July 2010
* Advanced Level - Test Manager
ASTQB™ / ISTQB™ CTFL, June 2008
* Foundation Level

Working on:
Six Sigma Green Belt Cert.
CAPM (Certified Associate in Project Management), PMI certificate

HONORS, AWARDS AND EXTRACURRICALAR ACTIVITIES

2009-02-20T10:01:00.000-08:00

· Member of AITP – American Information Technology Professionals
· Anheuser-Busch team awards – Awarded four times in one year
Received Multiple Team Awards for completing multiple customer implementations ahead of schedule and under budget.
· Dean’s List: 4 Times
· President of Turkish-American Students & Friends Association
· Enjoy playing and watching soccer – coached & refereed soccer ages 5 thru 17.

REFERANCES

2009-02-20T10:00:00.000-08:00

Is Deneyimi

2008-10-28T10:20:00.000-07:00

Disys Danismanlik, Tampa, FL. 05/11 - Devam ediyor
Kıdemli Bilgi Islem Isletme Analisti

Advantage Danismanlik, St. Louis, MO. 05/09 - 05/11
Kıdemli Bilgi Islem Takim Lideri
· IT Process Consultant at an onsite client called BioMerieux Inc.
· Mentor several development team members on IT processes
· Java environment
· Agile workshop

Anheuser-Busch InBEV, St. Louis, MO. 05/07 - 05/09
Bilgi Islem Takim Lideri
Acted as a Project Coordinator/Business Analyst for Anheuser-Busch Companies, Inc., St. Louis, MO.
· Mentor several development teams on testing processes and lead end-to-end (product) testing activities for several overlapping projects.
· Lead team of testers for several overlapping projects
· Conduct several User Acceptance Tests (UAT)
· Create Master and Iteration Test Plans per Rational Unified Process
· Create Master and Iteration Test Summaries per RUP
· Development of test plan, test scenarios and test scripts; execute test plan including project specific test scenarios, test cases and process flows; document defect and retest corrections; collaborate with business owners to review actual vs. expected results.
· Develop and maintain manual test scripts via Rational Test Manager and Mercury Quality Center
· Coordination and execution of scripts via Rational Robot
· Submit and track defects via Rational ClearQuest and Mercury Quality Center
· Validate front-end data against back-end data via TOAD and MS SQL Query Analyzer
· Assist in the identification and resolution of application and testing issues
· Create testing related matrixes such as Requirement Traceability Matrix
· Gather and organize test data
· Own and lead Test Environment setup efforts
· Communicate any defects and issues in accordance with the projects issue resolution process and coordinate with Project Manager on issues that may affect the schedule, budget or quality of the product or the testing process.
· Identify and analyze quality risks and quality metrics and manage identified defects.
· Developed software metrics and testing status to project managers, directors, and development teams using public queries developed in Mercury QC and Rational TM to provide feedback on outstanding defects and their severities to determine if projects were on schedule.
· Write use cases for back-end systems
· Update use case documents in Rational ReqPro with new requirements
· Support the business by becoming the Subject Matter Expert for the applications
· Create training documents for end-users
· Insert, Update and Delete rows of information into the databases by using MS SQL Server Query Analyzer tool as a part of development activities
· Attended Application Design sessions as the Business Analyst to get overall view about the project

Accenture, St. Louis, MO. 08/06 – 05/07
Bilgi Islem Danismani
Projeler:
Kalite Kontrol Takim Lideri for Centene Corporation, St. Louis, MO
Kalite Kontrol Koordinatoru for Wachovia (A.G. Edwards & Sons.), St.Louis, MO
· Lead team of testers through integration/product testing (including regression and negative testing) and project manage the integration/product testing for large scale implementation projects.
· Served as a liaison between the business and I/T organizations in the development of new I/T solutions and enhancements to existing applications
· Managed the development of Product (System) Test Plans, Test Scripts/Scenarios and Test Approach Models.
· Communicated and resolved issues identified throughout the process, communicate project status and escalate issues to stakeholders and leadership and develop measurements of success to train enrollment processor staff.
· Developed test approaches / strategies for assigned projects and determine testing scope, deliverables, outcomes and measurements of success.
· Collaborated with key stakeholders to ensure timely completion of project tasks
· Developed, executed and maintain test automation and performance scripts
· Coordination and execution of scripts
· Gather and organize test data
· Communicate any defects and issues in accordance with the projects issue resolution process and coordinate with Project Manager on issues that may affect the schedule, budget or quality of the product or the testing process.
· Coordinate with appropriate stakeholders to resolve issues identified during testing; validate product corrections / fixes.
· Assist in release management program to ensure proper movement from development to test to production.
· Create and perform QA Checklist for the online and client/server applications to ensure the requirements are 'testable' and traced within Ration Requisite Pro.
· Assist will open System's test defects.
· Create a Test Manual for new test analyst coming on the project.
· Participating in the User Acceptance Testing process
· Execute test scripts / cases in Rational Test Manager.
· Enter defects through Remedy and Rational Clear Quest.
· Assisting in prioritizing the requests with the business and technology team project leads or managers
· Supporting the business by becoming the Subject Matter Expert for the applications
· Gathering requirements
· Assisting in documenting the project plans including the communication, training and deployment
· Coordination of test plan creation and execution and approval of completed test plans
· Creating application training document and training /demonstrating the applications to the end users
· Conducting formal training on our applications for end users
· Assisting with application production support issues when necessary
· Provide business process and technical direction to the support team when needed
· Facilitating meetings and discussion as needed
· Building and execution of test scenarios/scripts, as well as helping with the deployment of new I/T solutions and enhancements to existing applications
· Responsible for creating/updating documents required as part of the product lifecycle management
· Review test, validation, results to ensure entry / exit criteria is met for R1 Systems testing.
· Follows testing standards, guidelines, and testing methodology defined in the System's Test Approach.

AT&T Inc., 07/05 – 06/06
Kalite Kontrol Analisti
Projeler:
QA Analyst for AT&T Inc., St. Louis, MO.
· Coordinated and lead multiple offshore testing resources and performed systems, integration, performance, and regression testing.
· Performed application testing at all stages of the product lifecycle from requirements to release as a product knowledge expert.
· Attended Application Design Document review sessions with Business Analysts to get overall view about the project
· Organized Application Kickoff meetings with assigned application teams to get details of those application’ Business Requirements, Technical Requirements, Interface Agreements, HW and third party software requirements
· Identify pre-requisites for the Shakeout testing
· Helped develop comprehensive System Test Plans and Test Cases using MS Word and Excel.
· Coordinated with product management to expand functional product requirements into specific test cases.
· Manual Testing the functionality, interfaces and security of the web applications
· Performed Automated Regression Testing using Quick Test Professional
· Worked closely with developers to communicate regarding issues in the applications
· Coordinated user acceptance testing serving as the liaison between the business customer and the development team during the user acceptance testing process. Provided both on-site and remote training and production support to the business customers and the sales organization.
· Analyzed testing results using SQL, TOAD, and other data mining tools to validate test cases and diagnose issues.
· Tracked testing defects and enhancements across multiple releases using Mercury Quality Center.

Junior Project Manager
Developed and distributed software metrics and testing status to project managers, directors, and development teams using Excel and public queries developed in Mercury Quality Center to provide feedback on outstanding defects and their severities to determine if projects were on schedule.
· Updated project tasks using MS Project Server to show percent completion of tasks and actual hours worked on those items for providing future project estimates.
· Managed multiple testing resources and provided project / testing estimates for sales demos and client implementations.
· Monitor key team activities including status reports, work in progress, meeting minutes, Actions Items etc.
· Review, update and store Master Project Plans by using MS Project
· Organize Kick off meetings with the application teams
· Determine Requirements for the environment including HW platforms, configuration, SW, Data and other details
· Log and follow-up issues and jeopardizes
· Familiar with ITIL processes
· Conduct Key Learning's Session after completion of each project
· Worked with newly established Change Management Team in developing methodologies for superior transformations to new technologies and applications.

ATA Technology Group, Istanbul, Turkey (VPN) 04/04 – 04/05
Business Analyst / Software Tester
· Served as a Business Analyst while validating the integrity of online ordering systems with a team of 3 testers and developing both standard and ad-hoc reports for upper management to facilitate business decisions.
· Took part in the preparation of Project plan
· Involved in information gathering, analyzing the information gathered, documenting the functional or business requirements.
· Manage and lead the offshore testing team.
· Involved in manual checks for links, scripts, images and proper layout against the business requirements.
· Performed Manual Testing prior to automated on the Application
· Executed test cases and tracked product defects using Mercury Quality Center.
· Generated reports and provided analytical support to executive managers. Communicated directly with managers and developers to determine business needs, report requirements and resolve data integrity issues.
· Managed the impact of changes in customer commitment dates by ensuring that change management policies and procedures were being followed.

REM Group Inc., Istanbul, Turkey 09/99 - 05/00
Business Analyst
Supported software quality team with manual testing.
· Worked with the planning team to created System Test Plan, System Test Cases for each module.
· Involved in creating Requirement Traceability Matrix
· Generated Test Data / creating Test Cases as per business requirement.
· Performed positive test, negative test, Stress testing and system testing.
· Provide weekly status with Progress Report of system test cases
· Manually tested and validated the test data against the business requirements.
· Worked with the planning team to created project plans
· Helped to manage annual office budget through cost control measures and in-house equipment reductions
· Traveled to a range of office locations to make available on-site support to increasing customer satisfaction.